Refunds & cancellation
Effective October 30, 2026 · Codlyra · codlyra.comClear expectations make it easier to create. Here is how digital delivery, cancellations, and refunds work at Codlyra.
1. Digital delivery
Codlyra provides access to software and AI service credits. There are no physical goods, shipping charges, or postal deliveries. Workspace access is available after registration. Paid plan access and credits are applied automatically after the payment provider confirms successful payment, usually within a few minutes.
If payment succeeded but your balance or plan has not updated after 15 minutes, contact support with the checkout or invoice reference. Do not make a duplicate purchase to resolve a missing payment.
2. Cancelling a subscription
Open Billing in your workspace and choose Manage subscription to access the Stripe billing portal. You can cancel renewal at any time. Unless otherwise indicated, cancellation takes effect at the end of the already-paid monthly period, and no further renewal charge is made.
The remaining paid period is not automatically prorated. Existing credits remain in the account, subject to these terms. At the end of the paid period, project creation limits return to the free plan. Existing project access and export remain available.
3. First subscription purchase
You may request a refund within 14 days of your first subscription purchase if none of the included managed AI credits have been consumed. This is intended to give you time to decide whether the service is right for you.
Renewal payments are generally non-refundable once the new billing period starts. If you believe a renewal was charged in error, contact us promptly. We review duplicate charges, service failures, and other valid concerns individually.
4. Credit top-ups
You may request a refund of unused top-up credits within 14 days of purchase. Credits already consumed by AI requests are generally non-refundable because the underlying provider service has been used. Approved refunds remove the corresponding credits from your account.
Credits cannot otherwise be transferred, withdrawn, exchanged for money, or sold. We do not automatically expire purchased or included credits while your account remains active.
5. Interrupted runs and provider errors
The unused part of a managed run’s reserved budget is returned automatically when the run completes, fails, is stopped, or is recovered after an interruption. Tokens already processed can still be charged even if the resulting code is incomplete or unsuitable. You can review usage in your workspace.
When using your own API key, charges are made directly by your AI provider. Codlyra cannot refund those charges; your provider’s billing and refund policies apply.
6. How to request a refund
Use the Contact page or Help in your account, select “Billing or refund request,” and include your account email, transaction reference, purchase date, and reason. Do not include card numbers, security codes, passwords, or API keys.
We review refund requests and communicate the outcome through your support conversation or contact email when email is available. Approved refunds are returned to the original payment method. Banks and payment providers typically take 5–10 business days to display a refund, though timing can vary.
7. Consumer rights
This policy does not replace or limit mandatory consumer rights. Where local law grants cancellation, withdrawal, or remedies for defective digital services, those rights apply. Any legally required consent concerning immediate digital delivery and withdrawal rights will be obtained before a paid order is accepted.
Paid checkout is unavailable while company formation and payment onboarding remain incomplete. Listed pricing does not itself create a paid order.
Questions about this page? Get in touch with Codlyra.